Interview with Jeffrey De Landtsheer, support & quality

Interview with Jeffrey De Landtsheer,
support & quality

Who is behind Cover group? We invite you to meet Jeffrey De Landtsheer, one of our employees in the support and quality department. His career path, his experience at Cover group… he tells you everything!

Can you quickly introduce yourself?

My name is Jeffrey and I have been working in the Support and Quality department at Cover group since February 2021.

Can you tell us more about your professional background?

I studied Computer and Systems Technology in Tournai (Belgium).

To be honest, I didn’t choose Cover group, Cover group chose me. They liked my CV and contacted me. The interview was very quick: the contract was signed after three hours. It was love at first sight.

Can you explain your work in support?

Mostly we help customers when they have a problem or need an installation. We are part of the quality team and therefore test the Cover 3D software versions before they are released to the general public. We also make life easier for the team by creating useful tools for their daily work.

Our typical week looks like this: in the morning, we take calls from clients. In the afternoon, we do a lot of work on their premises. We also have targets to reach in terms of the number of closed tickets, and we do everything we can to satisfy as many customers as possible.

What I enjoy most about my job is the interaction with the customers. I get great satisfaction from making a customer happy with our work, even though some cases can be very challenging.

Are there any qualities you need to have to do this job?

In the support team, we are the Swiss army knives of the company. We have to be able to do everything and be able to make up for the absence of one of our colleagues. It’s a bit of a multi-purpose position.

To do this job, you have to be flexible and speak several languages. But you also need to be good at development to analyse what causes any problem in the software and be able to pass on the information. And of course, you have to be sociable because we are the first line of contact with the customer.