Welcome in the support centre…

Cover Group attaches much importance at the services and the assistance for its customers.

Various means of assistance are proposed to you:


Services to the companies…

Cover Group proposes 2 service types for the companies :

Parameter setting “key in hand”

Cover requires for an optimal use that one (or several) technical data bases are parameterized. This one contains the whole of the raw materials (profiles, accessories, gaskets, hardware, fillings,…) and labours as also all the rules of “assemblies”.

This "parameter settings" can be made by external software (Xlib) at the application. It is possible for you to make this parameter setting yourself (following a 5 days training) or to entrust it to us in order to save time.

The parameter setting of your data will be made by specialists having a perfect experience of joinery and the program.

According to your needs, we can also constitute your libraries (of frames, conservatories, gates,…) answering your requirements in order to guide as much as possible your commercial team or your retailers.

Contact us for further information…

 

Specific developments

Your activity has a particular need which does not appear among the many functionalities of Cover. Your company is specialized in an innovating field and you wish the support of your data-processing partner. We are with your listening…

Since nearly 10 years, we listen and bring solutions to our customers eager to obtain an adaptation of the application software to their activity.

Contact us for further information…